FAQ


GENERAL

Question: What are your wholesale prices?

Answer: See our Korean Wholesale Prices page for full details of all the brands and lines we supply. 

Question: Do you sell authentic / fresh products?

Answer: We provide 100% realoriginal and authentic cosmetics as well as fresh cosmetics. Once we receive your orders, we directly contact brand offices or official agencies to receive the fresh products. We always take pictures before we pack and send them to you. When we take the pictures in order to prove the products are authentic, you can ask us to take the pictures in the angle you want (just ask). If you are still concerned, contact us directly to discuss further a way forward. 

After we receive the down payment from you, we start arranging the products as you ordered. We receive all cosmetics directly from brand offices and their branches, thus all cosmetics are as fresh as possible. The products we supply are all normally manufactured within 6 months.

Question: I want to buy samples.

Answer: We do not provide samples of any brands. Since we buy directly from the brands office we do often get given samples for free which we will include in your box. However, this is not something we can sell nor promise since it is dependant on the brand office. 

  • Question: How to sign up

    Answer: At this moment in time there is no need to sign up to access our supply rates and sheets. Just visit the wholesale page for more info.

    WHOLESALE SUPPLY RATES =>> HERE

  • Question: Expiration Date of Cosmetics

    Answer: Please see below;

    Cosmetics Expiry Date 

  • DROP SHIPPING

  • Question: Do you drop ship your products.

    Answer: Short answer, no we do not currently offer drop shipping services. However this is something we will have operational in the next 6-8 months. If you are able to commit to line quotas, please contact us Today to discuss this further. 

  • CPNP / EUROPEAN REQUIREMENTS 

  • Question: Do products have English labels?

    Answer: As we provide many brands and products, we cannot guarantee that all products have English labels. Even though many brands are trying to make English labels along with Korean labels these days, we cannot fully confirm that all products have English labels. If this is a major requirement please contact us directly. 

  • Question: I need documents or certificates.

    Answer: Please note that the only official documents that we can provide you is a commercial invoice and packing list. A few clients sometimes requested us to provide the documents below.

    • MSDS(Material Safety Data Sheet)
    • Qualitative and quantitative composition of the products,
    • Copy of the labeling (primary and secondary packaging)
    • Product Information File, etc.

    Only a manufacturer or the headquarter of every brand can provide those documents to their official contractors in certain countries. Thus, we are not able to provide these documents. 

    Additionally, those include confidential information to make cosmetics so that it is impossible for us to get them. 

  • If you have questions regarding CPNP or being a nominated person for your items, please see below.

  • Question: We need CPNP approved supplier / a person in Europe to act as responsible person for our order. Can you be that supplier?

    Answer: In short, Yes! We can be your CPNP approved supplier and act as responsible person in Europe on any products we supply you wish as long as you stick to the 150 units per line MOQ. This is a requirement simply because the resources and cost required to act as responsible person and be registered only becomes worthwhile on purchases of 150 units per line. 

  • For more information, contact us directly. 

  • ORDERING

  • Question: What is the supply rate?

    Answer: Supply rate is the contrary concept of discount rate. If the supplying rate of A brand is 55%, it means we supply A brand at 45% of the retail price. In case that the retail price of A is £8.00 and supplying rate is 55%;

    £8.00 (= 8 X 55%) is the wholesale price of A.

  • Question: Minimum order amount per brand and Minimum order Q'ty per product

    Answer: Our minimum order amount (MOA) per brand is GBP 400 based on wholesale price. (Some brands have higher MOA.)

    Please check the exact supplying rates and minimum order amount/quantity on the following page after logging in.

    Once you know the gross weight, you can check below for the EMS international delivery charge.

    1. Set the shipment type - Others (NOT Documents).
    2. Select Destination and Gross weight(Actual Weight).
    3. Click " View" button.
  • Question: Interested product is not listed in your order list.

    Answer: If there is no product in the list, please kindly check with us whether the product is available or not first. 

  • Question: Can I order several brands with minimum order amount?

    Answer: Our MOA (minimum order amount) per brand is GPB 400 based on wholesale price.

    We apply extra 2~3% supplying rates for the whole brand order when your order q'ty is not matched with box q'ty. 

    Please check the exact supplying rates and MOQ on the following page after logging in. 

  • Question: What is box quantity(Box Q'ty)?

    Answer: Box quantity is the number of a product in the smallest official package. If the box quantity is 10 for A product, it means that there are 10ea of A products in one small carton box. (It is not 10 boxes, 10 individual pieces of A product.) You can check the box quantity in the "H" cell of our updated order lists.

  • Question: Why is wholesale price of invoice different from my order list?

    Answer: All of the order lists on our site are set to over GRP 400.00 supplying rates based on wholesale price. If you do not meet this requirement either the price will increase or we cannot supply. Please be informed that there is the latest 'Wholesale Supplying Rate' file in our Order Board, so customers may check the exact supplying rate in advance.   

  • SHIPPING

  • Question: Can I ship from Europe instead of from Korea to save on customs / shipping fee?

    Answer: Generally speaking all stock will be shipped from Korea, therefore Duty/VAT will need to be paid. We will assess your order based on volume and help you ship from Europe if economically possible for us. 

    Question: I want to know the exact shipping cost in advance.

     

  • Short Answer: Work on a GBP 0.80-1.10 shipping cost per unit. For example if you order 400 Units, shipping will be between GBP320 - 440. Of course we will use our accounts with couriers / shipping agents in Korea to bring you the lowest shipping we can. We DO NOT add profit to shipping. 

  • Long Answer: To get estimated delivery charges in advance, you can multiply product's capacity and 3. (Sometimes multiply capacity and 4 ~ 6. It depends on the package condition of the items.)

    For example, if you order skin(100ml) 20 pcs, cream(50g) 10pcs, essence(40ml) 20 pcs, we could calculate as below;

    (100 X 20 X 3) + (50 X 10 X 3) + (40 X 20 X 3) = 9.9 Kg.

  • Question: I want to know estimated shipping cost and delivery period.

    Answer: We send out products to the world by EMS (Express Mail Service). EMS is the simplest and easiest way for us to deliver goods to the world. The EMS delivery charges are imposed according to the gross weight of a parcel.

  • Question: What if received products are damaged?

    Answer: We pack goods very carefully with bubble wrap and deliver goods by EMS to prevent unexpected damage. However, we pack only fragile items individually with bubble wrap and paper cases are usually not packed individually if not requested. Please note that we are not responsible for any damaged paper cases during delivery. Since the goods are delivered from Korea to overseas, it is impossible for us to find the reason why the goods are damaged. Thus, we do not accept the goods refund. To avoid any inconvenience, we always take pictures of each product and send them to our clients. Fortunately, there has been no critical dispute due to the condition of products. We always try our best to pack goods very firmly!

  • Question: Do you deliver cosmetics to our country?

    Answer: Many clients ask us "Do you deliver cosmetics to our country?"

    The answer is "Yes!"

    We can send out products to all foreign countries by EMS(Express Mail Service, our only delivery method).

    There are NO limits for us to send out cosmetics to the world.

  • Question: What should I do when my parcels are caught by customs office?

    Answer: Parcels can be caught by customs office in each country. 

    It rarely happens, but customs duty and other taxes like import tariff, additional tax, VAT and etc. may be imposed when the shipment reaches your country. 

    If applicable, please pay those costs directly to the delivery agents or the customs office. Policies on those taxes vary in each country and you may contact the customs office at your country for more details. 

    We, Baifumei only handle export declaration by our side in Korea. Thus, you may need to take care of import declaration with your customs agent. After the arrival of parcels, you may check whether import declaration is needed with your post office or customs office. Also, these offices in your country may inform you about this process so that import declaration is made and a buyer can receive the parcels well. Thus, we strongly recommend you to track your parcels with the tracking number we send you.